2024. 06. 20. | Teljes munkaidõ | Budapest | RandstadFrench, Dutch, previous relevant expereince neededNo IT knowledge needed (trainings will be provided to learn the basic IT skills required for the job)Pozíció leírása - Job descriptionTroubleshoot IT related issues and handle customer requests Provide remote support through different channels
Nézze később2024. 06. 20. | Teljes munkaidõ | Budapest | Deutsche Telekom IT Solutions HUJob DescriptionYour tasksWriting, modifying and scheduling batch jobsJoblog analysis, troubleshootingCoordination of updates (releases) with the relevant departmentsPreparation, installation and testing of new updates (releases)Dataset handlingParticipation in operational testing2nd/3rd level
Nézze később2024. 06. 20. | Teljes munkaidõ | Budapest | Deutsche Telekom IT Solutions HUImprovement measures in order to reach targetsCoordinate monthly forecasting and yearly budgeting in cooperation with other departmentsKeep in hand the process development and process automation initiativesDrive the development of existing KPI reports by using modern self-service BI tools (e.g. Power BI
Nézze később2024. 06. 20. | Teljes munkaidõ | Budapest | Deutsche Telekom IT Solutions HUhandbooks)2nd & 3rd level support z/OS operating system2nd Level Performance ManagementOperational changes/adjustments to system parametersOperational changes/adjustments in production ResponsibleUnix System Servicesz/OS SysplexQualificationsRequirementsExperience in the operation of z/OS systems and its
Nézze később2024. 06. 20. | Teljes munkaidõ | Budapest | Patrique Mercier RecruitmentRole Description We are currently looking for a German speaking real time analyst to join our remote team. As a real time analyst, you will monitor real-time queues and observe transaction volumes and average handle times. You will provide real-time monitoring of skill queues and agents, adjusting
Nézze később2024. 06. 20. | Teljes munkaidõ | Budapest | Terry SootIs providing financial benefits to customers (example gift voucher, concessions, price reductions etc.) a percentage rate is being calculated from the total handled contacts - Target 18% or lowerAverage Handling Average Handling Time, is the amount of time an agent in a call center spends on a call, from
Nézze később2024. 06. 20. | Teljes munkaidõ | Budapest | CplRelationships with our clients Escalation and management of contacts to agreed service levels Handle queries regarding flight and seat changesKeep accurate records of customer interactions and transactions and document customer interactions in the company CRM system Follow up with customers after service
Nézze később2024. 06. 20. | Teljes munkaidõ | Budapest | Deutsche Telekom IT Solutions HUTransition and Transformation and Software development standardsDefining an agreed way of change and claiming management within the projectImplementing governance and escalation management within the T-Systems and towards customerAssuring acceptance of project results by the customer and the handover
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